The Mercer
The Mercer "Where Mercer Street's mercantile luxury meets modern sophistication in timeless design."
Color - luxurious pebble-grain black leather
Size - 15"L x 12"H x 6"W
Handle - Double design for comfortable carrying
Fits - perfect for your daily essentials
Unique ruched top creating a distinctive silhouette
Sleek gold-toned hardware including a branded logo plate
Polished finish for sophisticated appeal
The Mercer - Pebble-Grain Leather Feature "Premium pebble grain leather that develops a beautiful patina, becoming more distinctly yours with time."
FREQUENTLY ASKED QUESTIONS
What materials are your bags made from?
Our bags are crafted from premium materials such as high-quality leather, durable canvas, and premium synthetic fabrics. We ensure that each piece is made with the utmost attention to detail, combining style with long-lasting durability.
How do I care for my Heidi Roberts bag?
To keep your bag looking its best, we recommend keeping it away from direct sunlight and moisture. For leather bags, use a soft cloth to wipe off any dust or dirt, and apply a leather conditioner as needed. For fabric bags, spot clean with mild soap and a soft cloth. Always store your bag in a dust bag when not in use to protect it from damage.
Do you offer international shipping?
Yes, we offer international shipping to a variety of countries. Shipping rates and delivery times may vary depending on your location. For specific shipping details, please refer to our shipping policy or contact our customer service team.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order on our carrier’s website.
What is your return/exchange policy?
We want you to love your purchase, but if you’re not completely satisfied, we offer returns and exchanges within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging. For more details, please refer to our Returns & Exchanges page.
Can I change or cancel my order?
Once an order has been placed, we process it quickly to get your items to you as soon as possible. If you need to make changes or cancel your order, please contact our customer service team as soon as possible, and we’ll do our best to assist you.
Do you offer gift cards?
Yes, we offer gift cards! They are available in various denominations and can be used on any product from our store. You can purchase a gift card directly from our website.
How do I know which bag is right for me?
Choosing the right bag depends on your personal style and needs. Whether you prefer a chic crossbody, a spacious shoulder bag, or something sleek and versatile, we offer a range of styles that can complement different outfits and occasions. If you need help selecting the perfect bag, our customer service team is happy to assist you.
